Customer Support Centre
Tracontime (Pty) Ltd makes every attempt to provide you with a valuable and seamless deployment and operational experience. Should the need arise to submit a trouble ticket for a repair, or should you need assistance with your web application, issue configuration or specific parameter on one of our products, leverage the links below to enter a new support case. One of our technical support team specialists will respond as soon as possible.
Technical Support Policy
Please note that the following limitations apply to any technical support provided by Tracontime (Pty) Ltd:
Upgrades
Tracontime (Pty) Ltd, from time to time and in its sole discretion, may make available for our web application and devices certain software or firmware upgrades for the product. Although we will make every reasonable effort to ensure that any available upgrade will improve (and not adversely affect) the operation of your product,
Implementation Costs
To the extent you receive any technical support of whatever kind (suggestions, recommendations, patches, fixes, upgrades, etc.) from Tracontime (Pty) Ltd, you will be solely responsible (and Tracontime assumes no responsibility) for the costs, expenses and results of implementing any such technical support.
Network Issues
The operation of your Tracontime (Pty) Ltd product is subject to the coverage, type and grade of wireless service to which you subscribe, as well as any failure, interruption, restriction or limitation in the network operated by your wireless service provider, all of which is outside the control of Tracontime (Pty) Ltd. Tracontime (Pty) Ltd does not provide any technical support in connection with any issues relating to the service or network of your wireless service provider.
Consequential Damages
IN NO EVENT WILL TRACONTIME (PTY) LTD BE RESPONSIBLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES THAT YOU MAY INCUR AS A RESULT OF ANY TECHNICAL SUPPORT PROVIDED BY TRACONTIME (PTY) LTD.